The Professional Supervisor:
Attaining Best-Practice Supervisory Skills
Developing Professional Supervisory Skills
Supervisors play a vital role in the operational performance of organizations. It is the Supervisor who manages teams and operational performance at a hands-on level in the frontline of the organization. It is an important role.
Operating on the frontline has its unique challenges. The day-to-day work must be completed, but over and above that, a team must also be overseen and a manager must be reported to. Performance must be managed on a constant basis, and there is little time to be distracted by major issues or obstacles along the way.
Through case studies, practical exercises, benchmarks and guidelines, this program helps Supervisors attain Best-Practice standards, equiping them to operate as professionals and to achieve higher levels of performance.
The Purpose of this Program
- To introduce participants to professional supervisory skills and provide benchmarks and guidelines for their performances
- To equip participants with the leadership and management skills to lead teams effectively
- To give participants a significant foundation in supervisory principles that can be built upon to create higher standards of performance within their teams
- To provide tools, techniques and methodologies for deliving Best-Practice supervisory skills
Program Objectives
By the end of the program, participants will know how to:
- Be confident and assertive as supervisors and potential future leaders of the organization
- Build and manage teams of people, motivating them for higher levels of performance
- Become aware of the different management styles supervisors can use and their effects on people in a team
- Win the trust of their managers, and their teams
- Develop performance indicators for their teams to achieve the best results
- Communicate effectively with all stakeholders
- Become adept decision makers
- Identify problems early and solve them decisively, without troubling the manager
- Take responsibility for outcomes; provide quality feedback to team members
- Delegate tasks and responsibilities professionally
- Give appropriate follow-up and feedback advice
- Achieve personal performance targets
Program Duration
Two days
What Makes this Program Different?
The program focuses on being professional and achieveing Best-Practice supervisory skills. Emphasis is placed on participants being able to manage teams of people and deal with the cut-and-thrust of daily activities, with mimimum oversight. Skills are taught that enable participants to pick up potential problems early in the process and to solve them to the greatest extent possible with their own resources (thereby saving the valuable time of the managers above them).
This emphasis not only builds the skills of participants, but creates leverage for the direct report and the organization as a whole.
Who Should Attend?
Supervisors who want to attain Best-Practice standards and/or those who are about to be assigned a supervisory position.
I am interested in running this program for a group of people within my organisation. Please send me more information.